Gartner is an internationally-recognized technology analysis firm, and its Magic Quadrant study is routinely cited as a bellwether of technological progress. Recently, EmconIT was on the receiving end of an honor from Gartner, having been included in its report on third-party maintenance.
What Did Gartner Say About Third-Party Maintenance?
The Gartner report--titled "Competitive Landscape: Partnering with Third-Party Maintenance Providers for Data Center and Network Maintenance Cost Optimization"--offered an examination of several firms, and EmconIT was part of the field considered. You can find the full report here.
Gartner's report boasted several key findings about the industry, noting that the third-party maintenance market was split among hundreds of providers. Almost none of these had annual revenues of over $100 million, but many ranked between $30 million and $100 million. Most, meanwhile, offered revenues under $10 million.
Further, the report noted that original equipment manufacturers (OEMs) are increasingly calling on third-party maintenance. That's having a negative impact on OEM subcontractors, who are generally seen as more expensive options.
What Did Gartner Say About EmconIT?
Meanwhile, Gartner cited EmconIT as a "pure-play third-party maintainer", with 40 employees and revenue in the largest-overall "under $10 million" segment. Most of EmconIT's efforts are focused on services, and that mostly in the storage and services sub-sector.
Working with end-users and channel partners, EmconIT works as a third-party maintenance company with a particular focus on data center services. EmconIT seeks to provide its services in low-cost and deeply efficient means, offering the best in service with a focus on cost savings. All of EmconIT's back-end Tier 3 remote technical engineers are qualified subject matter experts who can also offer help desk support issues, which gives EmconIT quite a bit to offer in the field.
What Should Gartner's Assessment Mean to Me?
The Gartner report, more than anything, makes it clear that there are a lot of competitors out there in the field, each eager to land new clients and provide a growing range of services. EmconIT, meanwhile, has a valuable offering that stems from its range of options and its highly-qualified technical staff.
With third-party maintenance on the rise -- even OEMs are turning here in greater numbers -- it's a good idea to know where the best in such services lie. EmconIT is a great place to start your search for the right third-party maintenance firm for you.