While many business owners insist on abiding by the policy that it’s important to handle the bulk of their operations in-house, more forward-thinking organizations understand the value of outsourcing specialized tasks to third parties that have a particular area of expertise. This is especially true when it comes to the upkeep of today’s technology. Yet not all third-party maintenance providers offer the same set of services, nor do they all take the same approach to customer support. In order to help you choose the provider most likely to make your success a priority, we’ve put together a handy checklist of qualities to look for. So before you settle on a specific business to outsource your maintenance to, here are five of the most important qualities to look for in a third-party maintenance provider.