Third Party Hardware Maintenance (TPM)

For businesses, the term “end of life” in hardware can seem like a death knell for the pocketbook. You end up wondering if you have to spend a fortune to upgrade, or run the risk of downtime, lost opportunities, and data breaches due to your aging hardware.

Gartner finds you can save 50-90% with third party maintenance (TPM) contracts off of original equipment manufacturing (OEM) pricing.

This is where third party hardware maintenance makes a significant difference. At EmconIT, we’ve been providing the best in third party hardware maintenance for over 25 years. We outperform the average industry SLA by 7.9%, which includes both connect and hold times on calls as well as same-day part fixes. Our 10-point certification process ensures we have the top engineers on your projects. When you choose EmconIT’s third party hardware maintenance, you gain a complete, end-to-end maintenance option for all your vital IT hardware at the industry’s most affordable rates. We provide:

• Hardware Break Fix
• Software Help Desk
• Storage Support: Mid-range and enterprise support with monitoring and software help desk available. Level 4 remote technical expertise.
• Proactive Storage Monitoring: Quarterly reports created to provide you with an overview of your systems storage efficiency, capacity forecasting, protocol latency, CPU & disk utilization. Ask us about our Enterprise Monitor portal set for Beta release in 2020 which will use live data for trends and improved graphing.
• Server Support: Industry standard rackmount, blade and tower servers, and mid-range and enterprise/mainframe complex servers.
• Tape Library Support: Major manufacturers, new or legacy, including DAT, SLDT, and LTO tape drives (all generations).
• Network Support: Access to certified TAC engineers, support network switches, and blade centers. 24×7 technical support with CCIE and CCNP.

Your Business Will Enjoy:

Maximum flexibility Gain access to flexible support programs and complete EOL life-cycle extensions backed up by our Tier 3 engineers. Our optional onsite OEM-quality parts arrangement also ensures the closest fit in spare parts.

Top-notch customer service Our US-based call centers support you 24x7x365. Storage monitoring alerts keep you up to date whenever any issues arise.

Competitive pricing Not only do we use fixed renewal pricing, but we also offer a 30-day cancellation policy.

Vendor Co-Op Program Ask about earning additional money back for unused service.

Scalability We support over 500 data centers with multiple call centers, several different stocking locations for parts, international hubs, and a complete nationwide field force – all ready to deliver what you need, when you need it.

What if you could get money back for the systems maintenance you don't use?

Our Vendor Co-Op Program ensures you pay for what you use and nothing more. You get monthly rebates on the coverage you don’t use, full service regardless of how much you save, and flexible savings with customizable service level agreements (SLAs).

We support these OEMs and more.

• NetApp FAS200
• NetApp FAS900
• NetApp FAS3000
• NetApp FAS6000
• NetApp V-Series

• NetApp F700
• NetApp FAS2000
• NetApp FAS3100
• NetApp FAS6200
• NetApp IBM N-Series

• NetApp F800
• NetApp FAS2200
• NetApp FAS3200
• NetApp FAS8000’s
• NetApp E-Series

• HP 3PAR
• HP Tape Libraries
• HP XP
• HP Proliant

• HP EVA
• HP P4000
• HP Procurve
• HP Nimble

• HP 9000/3000
• HP LeftHand
• HP Integrity

• IBM BladeCenter
• IBM xSeries
• IBM Tape Libraries
• IBM XIV

• IBM iSeries
• IBM DS – Series Storage
• IBM zSeries
• IBM Netezza

• IBM pSeries
• IBM N-Series
• IBM Mainframe

• Hitachi AMS
• Hitachi Thunder
• Hitachi HUS

• Hitachi Freedom
• Hitachi USP

• Hitachi Lightning
• Hitachi VSP

• Dell EqualLogic
• Dell Compellent
• Dell Tape Libraries

• Dell PowerVault
• Dell PowerEdge (PE)

• Dell EMC Devices
• Dell PowerConnect

• EMCVNX/VNXe
• EMC Celerra

• EMC Isilon
• EMC Data Domain

• EMC CLARiiON
• EMC Symmetrix (VMAX,DMX)

• Switches
• Security Devices

• Routers
• Servers

• Access Points

• Sun / Oracle Sun Storage
• Sun / Oracle UltraSPARC
• Sun / Oracle Servers

• Sun / Oracle StorEdge
• Sun / Oracle Sun Fire V

• Sun / Oracle StorageTex
• Sun / Oracle SPARC Enterprise

• Silkworm SAN Switches
• VDX
• MLX, MLXe

• DCX
• NetIron
• FastIron SX Series

• ServerIron
• ICX

• Thinkserver
• Thinksystem

• TLS Series
• RLS Series

• Scalar Series
• PX Series

• M Series
• I2000/I6000 Series

• SuperLoader Series

• NEO Series
• REO Series

• LoaderXpress Series
• PowerLoader Series

• ACX Series
• EX Series
• Junos Series

• MX Series
• QFX Series

• SRX Series
• T4000

Additional equipment is also supported. If you don’t see what you’re looking for, contact us to see how we can help you breathe new life into end-of-life hardware with third party hardware maintenance.

Stop spending an arm and a leg on OEM maintenance.

It’s time to get the hardware maintenance you need at a price that helps you grow.

Other Services

Services

Whether you need data center services, cloud migration, software help desk, or other managed services – we can take these and so much more off your plate.

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Hardware

Let us manage your hardware lifecycle including certified hardware full unit upgrades, installation, storage/memory extensions, warranties, and more.

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